Privacy Policy

About Your Privacy

Frances Tulley is committed to protecting and respecting your privacy.

Personal data is information which relates to a living individual who can be identified from that information.

The legal basis for collection and use of your personal data is to:

Arrange and carry out services as agreed within your booking.

Explicit Approval

Frances Tulley gained your explicit approval to collect, hold and process your personal data as set out below on your booking form when you engaged her services.

How Frances Tulley will use your personal data

She will use your personal data to the extent necessary to carry out your booking, including:

  • Contacting you when necessary in relation to your booking
  • Receive payment

She has taken appropriate measures to safeguard personal data under their control against unauthorised access, unlawful or accidental destruction or accidental loss.

Data Storage

Your personal data will be stored electronically and password protected

Data Retention Policy

Your data will be retained whilst your booking is being arranged and has taken place. Thereafter, unless otherwise agreed she may continue to hold some of your personal data for a further period of 6 years to ensure compliance with HMRC requirements. Where there is no requirement to continue to hold your personal data she will destroy it.

Right of Access

You have the right to obtain confirmation that your personal data is being processed by Frances Tulley, and what personal data is held.

You may make your request at any time and by any reasonable means (letter, telephone, e-mail) although it is preferred that you make contact in writing, detailing the precise nature of your request so that there can be no misunderstanding.

Further information is available from the Information Commissioners Office website on how to make a request.

https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/subject-access-request/

Within 7 days of receiving your request she will send you a written acknowledgement noting when you can expect to receive a response.

Within 30 days of your request I will provide you with the information that is held in a structured, commonly used and machine-readable (probably Word or Excel) format except where I have agreed with you that this would be impossible, or that it would involve undue expense, in which case it may make the information available to you to view on a screen.

Right to Complain

If you believe that there is a problem with how I am collecting, holding and processing your personal data you have the right to complain. Initially you should address your complaint to me personally.

I will respond to your complaint within three days.

You also have the right to address your complaint to the Information Commissioners Office.

Tel: 0303 123 1113
Email: casework@ico.org.uk
Website: https://ico.org.uk

Address for contacting:
Frances Tulley
01273 248750
frances@ftcelebrantservices.com

Testimonials
Clients

A.W.

Thank you for all your understanding, help and kindness in steering us through organising G's funeral to the point where we actually came to understand what we wanted. The outcome was a wonderful service that you conducted with such warmth and inclusiveness, that was a celebration of G's life. So many people commented on how impressive you were. We are now able to look back on the ceremony with happiness, through the sadness, which is an outcome we never thought possible.

N.J.

Thank you very much, on behalf of the whole family, for the wonderfully serene way you conducted my father's funeral. Your calmness and dignity helped us through what was, for all of us a painful event. You read the eulogy so beautifully.

J.B.

Thank you so much for the beautiful and sensitive delivery of S's service. We really appreciate your hard work, support and kindness.

D.H.

Frances was our celebrant yesterday, she was magnificent! With an enormous amount of planning by her, for us, she organised us in our grief; with sensitivity and honesty, which culminated in a triumph of our day of celebration. She set the perfect tone, a balance of respect for my wife with the grace, humour and dignity required when addressing over 60 people. A truly amazing day, I can't recommend Frances highly enough.